Preamble
These Terms and Conditions ("Terms") govern access to and use of the Bíneva mobile application, the Bíneva website at binevaconnect.com, and any related services (together, the "Service"). The Service is provided by OYEE Solution, trading as Bíneva and Global Afro Connection, a sole proprietorship (eenmanszaak) registered with the Dutch Chamber of Commerce (Kamer van Koophandel) under number 99562871, with its registered office at Lankforst 3005, 6538 JE Nijmegen, the Netherlands ("Bíneva", "we", "us", or "our").
By creating an account, downloading the App, or otherwise using the Service, you ("User" or "you") agree to be bound by these Terms. If you do not agree, do not use the Service.
1. Acceptance of These Terms
These Terms form a binding agreement between you and Bíneva. They apply together with our Privacy Policy, available at binevaconnect.com and within the App, which explains how we collect and use personal data.
If you use the Service on behalf of a business, for example as a Seller registering a company profile, you confirm that you have the authority to bind that business to these Terms, and "you" refers to that business as well as to you personally.
We may update these Terms as described in Section 22. Continued use of the Service after an update takes effect means you accept the revised Terms.
2. Eligibility and Age Restriction
The Service is restricted to users who are at least 18 years old. By creating an account you confirm that you meet this requirement.
We reserve the right to request proof of age and to suspend or remove any account we reasonably believe belongs to someone under 18.
The Service is not directed at children, and we do not knowingly collect personal data from anyone under 18.
3. About the Service
Bíneva is a two-sided marketplace that connects diaspora communities with Afro cultural service providers, including hair, beauty, food, music, arts, and fashion.
Two account types are available: Buyer, who searches for and contacts providers, and Seller, who lists a business profile and services.
Buyers can discover Sellers through a map or list view, filter by category, city, language, and rating, view Seller profiles, and message Sellers directly through in-app chat. Sellers can create a business profile with a name, category, description, and photo gallery, and respond to Buyer messages.
At this stage, the Service supports discovery and communication only. Bíneva does not currently process bookings or payments for services, and any date, price, or scope of work is arranged directly between Buyer and Seller outside the Service (see Section 10). This may change, as described in Section 12.
We may add, change, or remove features at any time, including the features described in Section 12.
4. Accounts and Registration
To use most of the Service you must create an account with a valid email address and password, and verify your email address.
You must provide accurate, current information when you register and keep it up to date. You are responsible for all activity that happens under your account.
Each person may hold one personal account. You must keep your login credentials confidential and notify us immediately at support@globalafroconnection.com if you suspect unauthorised access.
Sellers must also complete a business profile, including a business name, category, description, and photos, before the profile becomes visible to Buyers.
We may refuse to register an account, or may suspend or terminate an existing account, on the grounds set out in Section 17.
5. User Roles
5.1 Buyers
A Buyer profile may include one profile photo, a name, gender, location, and preferred language.
Buyers may search, filter, view Seller profiles, message Sellers, and, where enabled by the Seller, leave a rating after a service is completed (Section 7).
5.2 Sellers
A Seller profile may include multiple photos and richer business media than a Buyer profile.
Sellers are independent providers, not employees, agents, or representatives of Bíneva. Sellers are solely responsible for the services they offer, including their quality, safety, legality, pricing, and any licences, permits, insurance, or tax obligations that apply to them.
Sellers may enable or disable buyer ratings for their profile.
6. User Content and Conduct
6.1 Your content
"User Content" means anything you upload, post, or send through the Service, including profile photos, business descriptions, and chat messages.
You retain ownership of your User Content. By posting it, you grant Bíneva a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, and display that content solely to operate and improve the Service. This licence ends when you delete the content or your account, except where the content has already been shared with another user, for example a chat message, or where we must keep a copy to comply with law or to investigate misuse.
You are solely responsible for your User Content. You confirm that you own it or have the right to share it, and that it does not infringe anyone else's rights.
Chat messages are limited to 100 characters per message.
Photos and other media in the App are for in-app viewing only. We do not provide a direct public download of user photos, and access to stored media is controlled through signed, time-limited links generated by our backend.
6.2 Acceptable use
When using the Service you agree not to:
- impersonate another person or misrepresent your identity, age, or affiliation with a business;
- post content that is unlawful, defamatory, hateful, sexually explicit, or that harasses, threatens, or discriminates against others;
- use the Service to solicit payments outside the safeguards described in Section 10, or to run a scam, pyramid scheme, or similar scheme;
- upload content that infringes someone else's intellectual property, privacy, or other rights;
- scrape, reverse-engineer, or use automated tools to access the Service beyond normal use;
- attempt to circumvent the 18+ restriction, account limits, or any security feature of the Service;
- upload viruses or other harmful code, or otherwise interfere with the Service.
We may remove content or restrict accounts that breach this Section 6.2, following the process in Section 8.
7. Ratings and Reviews
Where a Seller has enabled ratings, a Buyer may rate that Seller once a service is marked complete.
Ratings and any accompanying comment must reflect a genuine experience with the Seller and must comply with Section 6.2.
We may remove a rating that we reasonably believe is fraudulent, abusive, or unrelated to an actual interaction on the Service.
8. Reporting, Blocking, and Content Moderation
You can report or block another user directly from a chat conversation. A blocked user can no longer message you.
Reports are reviewed by our support team, using information you provide together with account and message data.
If we restrict or remove content, or suspend or terminate an account, we will, where reasonably possible, give a brief statement of the reason. You can contact support@globalafroconnection.com to ask us to review that decision.
We moderate the Service to keep it safe. This does not make us a party to, or a guarantor of, the accuracy of any user's content, rating, or conduct.
9. Location Services
Discovery relies on location: either GPS coordinates you share from your device, or a city you select manually.
Location data is used to show nearby Sellers and to power the map and filter features, and is handled as described in our Privacy Policy.
You can control location permissions through your device settings; disabling location will limit you to manual city search.
10. Marketplace Role and Disclaimer
Bíneva provides a platform for discovery and communication. We are not a party to, and do not guarantee, arrange, supervise, or insure, any service agreement, appointment, or transaction between a Buyer and a Seller.
There is no employment, agency, joint venture, or partnership relationship between Bíneva and any Seller.
At this stage, any price, scheduling, delivery, and payment for a service is agreed and carried out directly between Buyer and Seller, outside the Service. Bíneva has no visibility into, and no responsibility for, those arrangements, including their performance, safety, or outcome.
We encourage Buyers and Sellers to exercise the same care they would use when arranging a service with anyone they meet online, including verifying identity where relevant and agreeing terms clearly before meeting.
Sellers are responsible for complying with the laws that apply to their business, including consumer protection, health and safety, licensing, and tax obligations. Nothing in these Terms makes Bíneva responsible for a Seller's compliance.
11. Subscription Plans and In-App Purchases
Bíneva plans to offer an optional paid subscription for Sellers ("Pro"), giving access to additional features. At the time of writing, the intended price is EUR 14.99 per month, but the exact price, features, and availability will be confirmed and disclosed in the App Store or Google Play listing before you are asked to pay, and that listing price controls.
Subscriptions, if and when available, are billed and managed through Apple's App Store or Google Play using their in-app purchase systems, and are subject to Apple's and Google's own terms, including renewal, cancellation, and refund rules. Bíneva uses RevenueCat to manage subscription status but does not itself process or store your payment card details.
Subscriptions renew automatically for successive periods at the price then in effect, unless cancelled before the renewal date through your Apple ID or Google Play account settings. Cancelling stops future renewals; it does not refund the current period unless required by law or by the applicable store's policy.
If we offer a free trial, its length and what happens when it ends will be stated at the time it is offered.
We may change Pro's features or discontinue it, with reasonable notice where practical.
12. Future Features
We plan to introduce in-app bookings and in-app payment for services between Buyers and Sellers, using Stripe Connect for payment processing and payouts. This feature is not yet available.
When in-app bookings and payments launch, they will be governed by additional terms covering matters such as pricing, cancellations, refunds, and payment processor obligations. We will notify users of those terms before the feature becomes active, and continued use of that feature will constitute acceptance of them.
We may also, from time to time, offer promotions, contests, or similar campaigns. Any such campaign will have its own rules, which apply in addition to these Terms.
13. Fees and Taxes
Except for any Pro subscription fee under Section 11, use of the core Service, meaning accounts, discovery, and chat, is currently free.
Any amount you owe under these Terms is exclusive of applicable taxes unless stated otherwise. Apple and Google handle tax collection on in-app purchases according to their own policies.
You are responsible for any tax obligations that arise from services you provide or receive through connections made on the Service.
14. Intellectual Property
The Bíneva name, logo, app design, and underlying software are the exclusive property of OYEE Solution or its licensors, protected by copyright, trademark, and other applicable laws. Except for the licence to use the App for its intended purpose, these Terms do not grant you any right in our trademarks, branding, or software.
Section 6.1 covers ownership and licensing of your own User Content.
If you send us feedback, suggestions, or ideas about the Service, you agree that we may use them without any obligation to compensate or credit you.
15. Third-Party Services
The Service relies on third-party providers to operate, including Supabase (authentication and database), Firebase (chat and push notifications), Cloudflare (media storage), a location and geolocation data provider, and, where applicable, RevenueCat and Apple's or Google's in-app purchase systems.
Your use of those providers' functionality through the Service is also subject to their own terms and privacy practices. We select these providers carefully but are not responsible for outages or issues that originate on their side.
16. Privacy
Our Privacy Policy, available at binevaconnect.com and within the App, explains what personal data we collect, why, and your rights under the EU General Data Protection Regulation (GDPR) and Dutch data protection law. It forms part of these Terms by reference.
17. Suspension and Termination
You may delete your account at any time from the App or by contacting support@globalafroconnection.com. Deletion is a soft delete: your account is deactivated immediately and your profile is no longer visible to other users, but the underlying data is kept for 14 days, during which you can ask us to restore it by contacting support. After 14 days, we proceed with permanent deletion in line with our Privacy Policy; there is no self-service undo after that point.
We may suspend or terminate your account, or restrict access to parts of the Service, if you breach these Terms, if required by law, or if we reasonably believe your conduct creates risk or liability for other users or for Bíneva. Where reasonably possible we will give notice and a chance to respond first.
Sections that by their nature should survive termination, including Sections 14, 16, 19, 20, and 21, continue to apply after your account ends.
18. Disclaimers
The Service is provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose, merchantability, and non-infringement.
We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components, or that any Seller or Buyer you interact with will act as described in their profile or messages.
Nothing in this Section 18 limits any warranty or right that cannot lawfully be excluded for a consumer under Dutch or EU law.
19. Limitation of Liability
To the maximum extent permitted by law, Bíneva is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, arising from your use of the Service.
To the maximum extent permitted by law, our total liability for any claim relating to the Service is limited to the amount you paid us, if any, in the twelve months before the event giving rise to the claim, or EUR 100 if you paid us nothing.
This Section 19 does not limit liability that cannot be limited under Dutch or EU law, including liability for death, personal injury caused by negligence, or fraud.
20. Indemnification
You agree to indemnify and hold Bíneva harmless from third-party claims, losses, and expenses, including reasonable legal fees, arising from your User Content, your breach of these Terms, or your use of the Service in violation of applicable law, except to the extent caused by our own breach of these Terms or applicable law.
21. Governing Law and Dispute Resolution
These Terms are governed by the laws of the Netherlands, without regard to conflict-of-law rules.
Disputes will be submitted to the competent court in the district of Gelderland, the Netherlands, without prejudice to any mandatory right you have as a consumer to bring proceedings in the courts of your own country of residence under EU law.
The European Commission's Online Dispute Resolution platform was discontinued on 20 July 2025 and is no longer available. A current list of national consumer dispute resolution bodies is published at consumer-redress.ec.europa.eu.
If you disagree with a content moderation decision under Section 8 and are not satisfied with our internal review, you may also be able to refer the matter to a certified out-of-court dispute settlement body under the EU Digital Services Act.
22. Changes to These Terms
We may update these Terms to reflect changes to the Service, legal requirements, or our practices. We will post the updated Terms in the App and on binevaconnect.com and update the effective date above; for material changes we will also give reasonable advance notice, for example by email or an in-app notice.
If you continue to use the Service after an update takes effect, you accept the revised Terms. If you do not agree, you should stop using the Service and may delete your account under Section 17.
23. General Provisions
Entire agreement: These Terms, together with our Privacy Policy and any additional terms referenced in them, such as future terms under Section 12, form the entire agreement between you and Bíneva regarding the Service.
Severability: If any provision of these Terms is found unenforceable, the rest remain in effect, and the unenforceable provision will be read to achieve its intent as closely as possible under applicable law.
No waiver: Our failure to enforce a provision is not a waiver of our right to do so later.
Assignment: You may not transfer your rights or obligations under these Terms without our consent. We may transfer ours, for example as part of a business reorganisation, provided your rights under these Terms are not materially reduced.
Language: These Terms are drafted in English. Any translation is provided for convenience only, and the English version controls in case of conflict.
24. Contact Us
Questions about these Terms, or requests such as an account restore, content report review, or a copyright or DMCA notice, can be sent to support@globalafroconnection.com, or through the Help & Support form in the App.
OYEE Solution, trading as Bíneva / Global Afro Connection, Lankforst 3005, 6538 JE Nijmegen, the Netherlands. KvK 99562871.
Annex A — Apple App Store Additional Terms
These additional terms apply only if you download the App from Apple's App Store, and are included to satisfy Apple's minimum end-user licence terms. In case of conflict with the main body of these Terms for App Store users, this Annex controls.
- This licence agreement is between you and OYEE Solution only, not Apple, and OYEE Solution, not Apple, is solely responsible for the App and its content.
- OYEE Solution grants you a non-transferable licence to use the App on any Apple-branded product that you own or control, as permitted by the App Store's Usage Rules.
- Apple has no obligation to provide maintenance or support for the App.
- To the extent not disclaimed by law, Apple has no warranty obligation for the App. In the event of any failure to conform to a warranty, you may notify Apple, and Apple will refund the purchase price, if any, for the App; to the maximum extent permitted by law, Apple has no other warranty obligation, and any other claim relating to the App is governed by these Terms.
- Apple is not responsible for addressing any claims by you or a third party relating to the App, including product liability claims, claims that the App fails to meet legal or regulatory requirements, or consumer protection claims; those are OYEE Solution's responsibility as set out in these Terms.
- OYEE Solution, not Apple, is responsible for investigating, defending, settling, and discharging any claim that the App infringes a third party's intellectual property rights.
- You represent that you are not located in a country subject to a US government embargo or listed as a "terrorist supporting" country, and that you are not on any US government list of prohibited or restricted parties.
- Questions, complaints, or claims about the App should be sent to support@globalafroconnection.com.
- Apple and its subsidiaries are third-party beneficiaries of these Terms, and Apple has the right to enforce them against you.
Annex B — Google Play Additional Terms
If you download the App from Google Play, your use of Google Play is also subject to Google Play's Terms of Service.
In-app purchases made through the App on Android are processed using Google Play's billing system and are subject to Google's policies, including its refund policy.